Manajer Keberhasilan Klien & Operasi APAC

Sebagai APAC Client Success & Operations Manager, Anda akan menjadi pemilik senior yang berhubungan langsung dengan klien untuk akun Asia-Pasifik Corpshore AI, bekerja dari jarak jauh di Australia dan mengkoordinasikan pengiriman di hub Manila dan Ho Chi Minh City. Anda akan menerjemahkan kebutuhan klien menjadi pilot terdefinisi…

Tanggung jawab utama

• Own client relationships and quarterly business reviews for APAC-region AI data accounts
• Scope new pilots (modality, volume, languages, turnaround) in partnership with delivery hubs
• Monitor SLA, accuracy and throughput performance and proactively manage delivery risk
• Coordinate cross-hub delivery between Manila, Ho Chi Minh City and other APAC-relevant sites
• Feed client feedback into taxonomy, QA and platform improvement priorities

Apa yang kami cari

• 5+ years in client success, account management or operations management, ideally in BPO, AI/ML data or SaaS
• Demonstrated experience owning SLA-bound, multi-project client relationships
• Strong commercial acumen and comfort with scoping/estimation conversations
• Excellent written and verbal English communication
• Eligible to work remotely in Australia with flexibility for APAC-hours coordination

Bagus kalau ada

• Experience in AI training-data, annotation or model-evaluation services specifically
• Familiarity with pilot-scoping/estimation frameworks
• Prior remote, cross-timezone team leadership experience

Kompensasi dan tunjangan

• Competitive fixed salary plus performance/commission incentives
• Fully remote within Australia with flexible scheduling
• Direct visibility into Corpshore AI's global delivery and QA operations
• Career track toward Regional Director, APAC

Pertanyaan umum