Site Operations Manager, Vietnam

As Site Operations Manager for Corpshore AI's Ho Chi Minh City hub, you'll own the full operating rhythm of the delivery center, staffing plans, throughput and accuracy performance, client SLA reporting and hub-level P&L visibility, reporting into Corpshore AI's Southeast Asia regional leadership.

Key responsibilities

• Own hub-wide staffing, scheduling and capacity planning across concurrent annotation and speech projects
• Track and report SLA performance, throughput and accuracy to client-facing delivery leads
• Ensure the three-tier QA cascade runs to standard across every project at the site
• Manage local HR, facilities and vendor relationships for the Ho Chi Minh City hub
• Identify and execute process improvements that raise margin without compromising quality

What we look for

• 4+ years managing a BPO, contact-center or outsourced-operations site
• Fluent Vietnamese and professional English for client and HQ reporting
• Track record managing SLA-bound, multi-client operations
• Strong people-leadership and cross-functional coordination skills
• Full-time onsite presence at the Ho Chi Minh City hub required

Nice to have

• Experience in AI/ML data services, e-commerce or tech-sector outsourcing
• P&L or budget-ownership experience
• Familiarity with workforce-management and QA dashboard tooling

Compensation and benefits

• Competitive fixed salary plus performance bonus
• Full local statutory benefits per Vietnamese labor law
• Direct line into Corpshore AI's regional and global operations leadership
• Autonomy to shape hub-level process and hiring strategy

Common questions