MENA Operations Manager

As MENA Operations Manager, you'll run Corpshore AI's Istanbul hub end to end — staffing, throughput, QA-cascade compliance, and client SLA reporting — across Turkish and Arabic-language annotation, RLHF, and AI red-teaming programs serving MENA-facing global clients.

Key responsibilities

• Own staffing, capacity planning, and scheduling across the Istanbul hub's active AI data projects
• Report throughput, accuracy, and SLA performance to client delivery leads and regional leadership
• Ensure the three-tier QA cascade runs to standard across every Turkish/Arabic project
• Manage local HR, vendor, and facilities relationships for the Istanbul hub
• Support MENA-region expansion planning and new client onboarding

What we look for

• 3+ years managing BPO, KPO, or data-operations teams in a client-facing environment
• Fluent Turkish; Arabic and professional English strongly preferred
• Experience managing SLA-bound, multi-project delivery
• Strong stakeholder management and cross-functional leadership skills
• Full-time onsite presence at the Istanbul hub required

Nice to have

• Experience in AI/ML data services or MENA-region outsourcing
• Familiarity with AI safety/red-teaming program operations
• P&L or budget-ownership experience

Compensation and benefits

• Competitive fixed salary plus performance bonus
• Full statutory Turkish employment benefits
• Regional growth track across Corpshore AI's MENA-facing footprint
• Direct reporting line into Corpshore AI's global operations leadership

Common questions