EMEA AI Operations Supervisor

Corpshore AI's Nairobi hub serves EMEA-aligned fintech, SaaS, logistics and e-learning clients with AI data validation and annotation programs. As EMEA AI Operations Supervisor, you'll run the floor: staffing, throughput, QA-cascade compliance and client SLA tracking for a multi-project Swahili and English annotation team, reporting into Corpshore AI's regional operations leadership.

Key responsibilities

• Manage daily staffing, scheduling and throughput across multiple concurrent annotation projects
• Own SLA and accuracy reporting for EMEA clients, escalating risk to delivery leadership early
• Partner with QA leads to keep the three-tier QA cascade running to spec on every batch
• Coordinate onboarding and taxonomy training for new annotator cohorts via Jwuma
• Drive process improvements that raise throughput without compromising the 97%+ accuracy bar

What we look for

• 3+ years of BPO, contact-center or data-operations supervisory experience
• Fluent English; Swahili strongly preferred for team communication
• Demonstrated experience managing SLA-bound, metrics-driven teams
• Comfortable with dashboards, reporting tools and workforce-management systems
• Full-time onsite availability at the Nairobi hub

Nice to have

• Experience in fintech, SaaS or e-learning outsourcing
• Exposure to AI/ML data pipelines or annotation QA frameworks
• Prior multi-site or multi-client account management

Compensation and benefits

• Competitive fixed monthly salary plus performance bonus
• Leadership development track toward regional operations roles
• Local statutory benefits and paid leave per Kenyan employment law
• Direct access to Corpshore AI's global operations playbooks

Common questions