Operations · Onsite

Supervisor Operasi AI EMEA

The EMEA AI Operations Supervisor is a permanent, onsite leadership role at Corpshore AI's Nairobi, Kenya hub, overseeing staffing, SLA performance and QA-cascade compliance for EMEA-facing fintech, SaaS and e-learning AI annotation programs.

Nairobi, KenyaOnsite · PermanentSwahili, English$1,400–$2,200/month (indicative, permanent salaried)UTC+3

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Gambaran peran

Hub Nairobi Corpshore AI melayani klien fintech, SaaS, logistik, dan e-learning yang terhubung EMEA dengan program validasi dan anotasi data AI. Sebagai Supervisor Operasi AI EMEA, kamu akan mengelola lantai: staf, throughput, kepatuhan QA-cascade, dan pelacakan SLA klien untuk tim anotasi Swahili dan Inggris multi-proyek, melapor ke kepemimpinan operasi regional Corpshore AI.

Tanggung jawab utama

Manage daily staffing, scheduling and throughput across multiple concurrent annotation projects
Own SLA and accuracy reporting for EMEA clients, escalating risk to delivery leadership early
Partner with QA leads to keep the three-tier QA cascade running to spec on every batch
Coordinate onboarding and taxonomy training for new annotator cohorts via Jwuma
Drive process improvements that raise throughput without compromising the 97%+ accuracy bar

Apa yang kami cari

3+ years of BPO, contact-center or data-operations supervisory experience
Fluent English; Swahili strongly preferred for team communication
Demonstrated experience managing SLA-bound, metrics-driven teams
Comfortable with dashboards, reporting tools and workforce-management systems
Full-time onsite availability at the Nairobi hub

Bagus kalau ada

Experience in fintech, SaaS or e-learning outsourcing
Exposure to AI/ML data pipelines or annotation QA frameworks
Prior multi-site or multi-client account management

Kompensasi dan tunjangan

Competitive fixed monthly salary plus performance bonus
Leadership development track toward regional operations roles
Local statutory benefits and paid leave per Kenyan employment law
Direct access to Corpshore AI's global operations playbooks

Pertanyaan umum

What does an AI operations supervisor manage day to day?

They manage staffing, scheduling, SLA and accuracy reporting and QA-cascade compliance across multiple annotation projects for a delivery hub's clients.

Is prior AI experience required for this operations role?

No, strong BPO or data-operations management experience matters more than AI background; AI-specific processes and the Jwuma platform are trained on the job.

Terkait

Peran serupa

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Daftar sekarang

Supervisor Operasi AI EMEA

Nairobi, KenyaOnsite · PermanentSwahili, English$1,400–$2,200/month (indicative, permanent salaried)UTC+3

Tanggung jawab utama

Manage daily staffing, scheduling and throughput across multiple concurrent annotation projects

Own SLA and accuracy reporting for EMEA clients, escalating risk to delivery leadership early

Partner with QA leads to keep the three-tier QA cascade running to spec on every batch

Coordinate onboarding and taxonomy training for new annotator cohorts via Jwuma

Drive process improvements that raise throughput without compromising the 97%+ accuracy bar

Apa yang kami cari

3+ years of BPO, contact-center or data-operations supervisory experience

Fluent English; Swahili strongly preferred for team communication

Demonstrated experience managing SLA-bound, metrics-driven teams

Comfortable with dashboards, reporting tools and workforce-management systems

Full-time onsite availability at the Nairobi hub

Pertanyaan umum

What does an AI operations supervisor manage day to day?

They manage staffing, scheduling, SLA and accuracy reporting and QA-cascade compliance across multiple annotation projects for a delivery hub's clients.

Is prior AI experience required for this operations role?

No, strong BPO or data-operations management experience matters more than AI background; AI-specific processes and the Jwuma platform are trained on the job.