Manajer Operasi Situs, Vietnam

Sebagai Manajer Operasi Situs untuk pusat Corpshore AI di Ho Chi Minh City, Anda akan mengelola ritme operasional penuh pusat pengiriman, rencana staf, throughput dan kinerja akurasi, pelaporan SLA klien, serta visibilitas P&L tingkat pusat, melapor ke kepemimpinan regional Asia Tenggara Corpshore AI.

Tanggung jawab utama

• Own hub-wide staffing, scheduling and capacity planning across concurrent annotation and speech projects
• Track and report SLA performance, throughput and accuracy to client-facing delivery leads
• Ensure the three-tier QA cascade runs to standard across every project at the site
• Manage local HR, facilities and vendor relationships for the Ho Chi Minh City hub
• Identify and execute process improvements that raise margin without compromising quality

Apa yang kami cari

• 4+ years managing a BPO, contact-center or outsourced-operations site
• Fluent Vietnamese and professional English for client and HQ reporting
• Track record managing SLA-bound, multi-client operations
• Strong people-leadership and cross-functional coordination skills
• Full-time onsite presence at the Ho Chi Minh City hub required

Bagus kalau ada

• Experience in AI/ML data services, e-commerce or tech-sector outsourcing
• P&L or budget-ownership experience
• Familiarity with workforce-management and QA dashboard tooling

Kompensasi dan tunjangan

• Competitive fixed salary plus performance bonus
• Full local statutory benefits per Vietnamese labor law
• Direct line into Corpshore AI's regional and global operations leadership
• Autonomy to shape hub-level process and hiring strategy

Pertanyaan umum