Manajer Operasi Data Afrika Barat

Sebagai Manajer Operasi Data Afrika Barat, Anda akan mengelola pusat Corpshore AI di Accra secara menyeluruh, termasuk staf, throughput, kepatuhan QA-cascade, dan pelaporan SLA klien, untuk program anotasi, ucapan, dan pemrosesan konten yang melayani klien di seluruh wilayah ECOWAS dan seterusnya.

Tanggung jawab utama

• Own staffing, capacity planning and scheduling across the Accra hub's active AI data projects
• Report throughput, accuracy and SLA performance to client delivery leads and Corpshore AI regional leadership
• Ensure the three-tier QA cascade and Ghana Data Protection Act / GDPR-aligned data handling standards are met on every project
• Manage local HR, vendor and facilities relationships for the Accra hub
• Support new-market expansion planning across the wider ECOWAS region

Apa yang kami cari

• 3+ years managing BPO, KPO or data-operations teams in a client-facing environment
• Fluent English; Twi or another Ghanaian language a strong plus
• Experience managing multi-project, SLA-bound delivery
• Strong stakeholder management and reporting skills
• Full-time onsite presence at the Accra hub required

Bagus kalau ada

• Experience in AI/ML data services, fintech or telecom outsourcing
• Familiarity with Ghana Data Protection Act 843 and GDPR compliance frameworks
• P&L or budget-ownership experience

Kompensasi dan tunjangan

• Competitive fixed salary plus performance bonus
• Full statutory Ghanaian employment benefits
• Regional growth track across Corpshore AI's West Africa footprint
• Direct reporting line into Corpshore AI's global operations leadership

Pertanyaan umum