Jwumasay joo-maJwumasay joo-maWhat the bot is, how to ask it something and what it will not do.
JwumaBot is an automated helper in the community rooms. It reads questions posted in the rooms and replies with an answer drawn from the published guides and this help centre. It posts under the handle jwumabot with a Bot badge, so you always know it is not a person.
Either just ask your question in a room, or tag it by writing @jwumabot in your message. Tagging is a direct request and makes it look harder before giving up. You do not have to tag it: it reads questions posted in the rooms either way.
It checks for new questions every couple of minutes, so an answer usually appears within about three minutes of posting. If nothing appears, it means it had no grounded answer rather than that it did not see you.
Because it could not find the answer in the guides or this help centre, and it is built to say nothing rather than guess. That is deliberate: a confident wrong answer about your money or your account is worse than silence. A question it cannot answer is left for a person, and the unanswered ones are collected so the missing answer can be written.
It will not decide or predict anything about your account: whether your identity will be approved, whether your work will be accepted, whether a suspension will be lifted. It will not tell you when something will happen unless that timing is published. It will not repeat anybody's personal details. All of those are decided by people.
It can be wrong, and it links the page each answer came from so you can check it. Say so in the same thread: a correction from a member is visible to everybody who reads it afterwards, and it tells us which answer needs fixing. If something important turns on it, ask support rather than relying on the bot.
No. It answers general questions that already have published answers. Anything specific to your account, any decision, and anything urgent needs a person, and support is where that goes. The bot never sees your account details.
No. It reads the public posts in the rooms and the published help material, and nothing else. It has no access to your identity documents, your earnings, your tasks or your email address, and it cannot act on your account in any way.
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